Your Safety is Our Priority

Multi-layer security measures to protect every delivery, every transaction, and every user on our platform.

Verified Pals Only

Every Pal goes through rigorous background checks with government-issued ID verification before they can accept deliveries.

Escrow Protection

Your payment is held securely until successful delivery. Pals only get paid when you confirm receipt.

Real-Time GPS Tracking

Track your package every step of the way with live GPS updates. Always know where your delivery is.

Photo Verification

Pals take photos at pickup and delivery. Visual proof of package condition at every stage.

24/7 Support

Our support team is always available to help resolve any issues or answer your questions.

Insurance Coverage

All deliveries are insured up to package value. Full compensation for damaged or lost items.

How We Verify Pals

Strict verification process to ensure quality and safety

1

ID Verification

Government-issued ID with live selfie verification

2

Background Check

Criminal record screening and reference checks

3

Vehicle Inspection

Vehicle registration and roadworthiness certificate

4

Passenger Verification

Special verification process for passengers delivering items

Safety Tips for Senders

  • Always check Pal ratings and reviews before accepting a bid
  • Use clear, accurate item descriptions to avoid disputes
  • Take photos of your package before handover
  • Meet Pals in well-lit, public locations when possible
  • Never include cash or prohibited items in packages
  • Report suspicious behavior immediately to support

Safety Tips for Pals

  • Verify package contents match description before pickup
  • Take photos at pickup and delivery for proof
  • Never accept packages that look suspicious or damaged
  • Use GPS tracking to share your route with trusted contacts
  • Trust your instincts - report unsafe situations
  • Keep valuable items secure and out of sight during transport

Prohibited Items

For everyone's safety, the following items are strictly prohibited on Prawnbox:

✗Weapons and ammunition
✗Illegal drugs and substances
✗Explosives and fireworks
✗Hazardous materials
✗Live animals
✗Perishable food (without proper packaging)
✗Cash above ₦50,000
✗Stolen or counterfeit goods

24/7 Emergency Support

If you ever feel unsafe or encounter an emergency during a delivery, contact us immediately.

Emergency Hotline

+234 800 EMERGENCY

WhatsApp Support

+234 800 PRAWNBOX

Safe, Secure, Reliable

Experience peace of mind with every delivery